Last updated: 2 November 2026. These terms apply to every quote, booking, move, delivery and storage service provided by Removals 4 UK Limited (“we”, “us”). By paying a deposit or accepting a quote you agree to them. Please read them before you book.

1. Your quote and what it includes

1.1 Online quotes are calculated from the information you give us (postcodes, van size, hours, helpers, floors, item count). If the job is bigger than described, takes longer, or access is different from what you told us, extra time is charged at the hourly rate shown on your quote and is payable on the day.
1.2 A quote is valid for 28 days. Fuel and the first 10 miles between collection and delivery addresses are included; further mileage is charged at the rate shown on your quote.
1.3 Unless agreed in writing, the price does not include: dismantling or reassembling furniture (unless selected), disconnecting or reconnecting appliances, packing materials, parking fees, tolls, congestion or clean-air charges, or waiting time.
1.4 Time is charged from arrival at the collection address until unloading is finished at the delivery address, with a 2-hour minimum. Part hours are charged in 30-minute blocks.

2. Booking, deposit and payment

2.1 Your date is reserved when we receive your 30% deposit. The remaining balance is due on the day, before unloading, by card, bank transfer or cash to the driver.
2.2 Bookings made by bank transfer are held for 24 hours. If the deposit has not arrived by then, the date is released.
2.3 We may charge reasonable interest and an administration fee (max £50) on amounts that remain unpaid after the move.

3. Cancellation and changes

3.1 More than 48 hours before your booked time: cancel free of charge – your deposit is refunded in full to the original payment method within 14 days, or transferred to a new date of your choice.
3.2 Within 48 hours of your booked time: the deposit is non-refundable, because the driver and van have been reserved for you.
3.3 On the day, no-show, or we cannot gain access within 30 minutes of the booked time: the deposit is non-refundable and the 2-hour minimum charge becomes payable.
3.4 You may change the date once free of charge with more than 48 hours’ notice, subject to availability.
3.5 If we have to cancel (for example vehicle breakdown or severe weather) and cannot offer a suitable alternative, we will refund your deposit in full. We are not liable for any other costs.

4. Your responsibilities

4.1 Give us accurate information when booking, including large or heavy items (pianos, American fridges, sofas over 2 m, safes, gym equipment), stairs without a lift, long carries (over 20 m from the van) and restricted parking.
4.2 Make sure the van can park legally and safely at both addresses. Parking tickets or fines incurred because of your instructions are re-charged to you.
4.3 Be present, or have someone aged 18+ present, at collection and delivery to direct the driver and check the items.
4.4 Pack boxes properly, tape them closed and label fragile items. Empty, defrost and dry fridges and freezers; drain washing machines; empty drawers of loose items.
4.5 Confirm you own the goods or have the owner’s permission to move or store them.
4.6 Waiting time caused by keys not being available, items not being ready or nobody being present is charged at the hourly rate on your quote.

5. Items we will not carry or store

Please do not give us: fuel, gas bottles, paint, aerosols, lithium batteries not fitted inside a device, chemicals or other hazardous goods; firearms, weapons or illegal items; cash, bank cards, passports, jewellery, watches, precious metals or stones; perishable food, plants or animals; items needing a licence or specialist handling. If such items are found they may be refused, left behind or disposed of at your cost. We are not liable for them.

6. Our liability for loss or damage

6.1 We take great care with your belongings. If an item is lost or damaged because of our negligence, we will repair it or pay the repair cost or, if that is not possible, the lower of its current value and £100 per item, up to a total of £1,000 per booking. An “item” means each box or container and its whole contents, or any single unpacked object.
6.2 Items worth more than £100 must be declared to us in writing before the move so that we can agree a higher limit (an extra charge may apply) or advise you to insure them yourself.
6.3 We are not liable for: the contents of boxes you packed yourself unless the box shows external damage; electrical or mechanical faults with no external damage; flat-pack or self-assembly furniture that is moved assembled; pre-existing damage or wear; damage to items you asked us to move against our advice; items listed in section 5; or losses that are not a direct result of our negligence (for example lost earnings or replacement accommodation).
6.4 Any damage must be noted with the driver before they leave, or reported to us in writing (email or WhatsApp with photos) within 48 hours of delivery. Claims reported later cannot be accepted.
6.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

7. Delays

Arrival times are estimates. We will keep you informed, but we are not liable for delays caused by traffic, weather, road closures, earlier jobs over-running or other events outside our control. If we are more than 2 hours late and you no longer want the service, you may cancel and we will refund your deposit.

8. Student luggage storage – additional terms

8.1 Storage is charged per item per week with a 4-week minimum, plus one collection and one redelivery as quoted. Extra collections or deliveries are charged at the man & van hourly rate.
8.2 Each item must be a sealed box, suitcase or bag up to 25 kg, or a bike, mini fridge or small furniture item agreed at booking. We may refuse items that are unsafe to lift or not properly packed.
8.3 Please label every item with your name and phone number. We photograph and count items at collection and redelivery; the count on our record is final unless you notify us of a discrepancy at the time.
8.4 Stored goods are covered up to £100 per item against loss or damage caused by our negligence (as in section 6). You should arrange your own insurance for anything more valuable. Do not store the items listed in section 5, food, liquids or anything that may leak, smell or attract pests.
8.5 Give us at least 5 days’ notice of the redelivery date and address. Redelivery within our Yorkshire service area is included; further distances are charged by mileage.
8.6 Storage beyond the booked period is charged weekly at the same rate. If storage charges are more than 28 days overdue we will write to you (email and SMS) giving 28 days to pay and collect. If we still receive no payment, we may sell or dispose of the goods to cover our costs, returning any surplus to you.
8.7 You may collect your items early; storage already paid is not refunded.

9. Drivers

Jobs may be carried out by our own staff or by self-employed, vetted drivers working for Removals 4 UK. In either case your contract is with Removals 4 UK Limited and these terms apply.

10. Complaints

If anything goes wrong, tell us straight away on 0113 460 8789 or Contact@removals4uk.co.uk. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

11. General

These terms are governed by English law and the courts of England and Wales. Your statutory consumer rights are not affected. If any clause is found to be invalid, the rest continue to apply. Our privacy policy explains how we use your personal data.

Removals 4 UK Limited · Yorkshire · 0113 460 8789 · Contact@removals4uk.co.uk